1st Line IT Service Desk Technician - Bournemouth - Bond Williams : Job Details

1st Line IT Service Desk Technician is required for an established business near Bournemouth town centre.

Are you passionate about providing professional IT support and customer service?

Do you thrive in dynamic environments where every day brings new challenges?

If so, we have the perfect opportunity for you!

Location: Bournemouth - FREE Parking & accessible public transport connections Working Hours: Onsite: 08:30 - 17:00 (Mon-Thu), 08:30 - 16:30 (Fri)

Key Responsibilities:

• IT Support: Provide responsive and accessible IT Service Desk support for internal staff.
• Service Desk System: Log, monitor, resolve, and record incidents and service requests.
• Customer Service: Deliver high-quality, consistent customer service to internal and external stakeholders.
• ITIL Processes: Support and deliver ITIL-based processes and procedures to ensure excellent service.
• Team Collaboration: Work within a team to achieve operational and strategic goals.

Technical Skills Required:

• Operating Systems: Proficiency in Windows, macOS, environments.
• Networking: Understanding of network protocols, configurations, and troubleshooting.
• Software: Experience with common Office 365 software applications
• Hardware: Ability to diagnose and repair hardware issues with PCs, laptops.
• Remote Support: Experience with remote support tools and techniques.

Salary & Benefits:

• Starting at £12.70 per hour +
• Competitive annual leave plus bank holidays, increasing with length of service
• FREE on-site parking
• Ongoing training and support
• Pension Scheme
• Immediate start available (Subject to satisfactory references)
• Both temporary and Permanent opportunities available

How To Apply:

Please submit your CV to apply. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment - or call the office on option 4.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency