1st Line IT Support Engineer - In Technology Group Limited : Job Details

1st Line IT Support Engineer - Contract Vacancy

Rate: £150 - £160 p/dWorking Location: Witham, Essex - OnsiteContract Length: 5 weeks (potential for extension)

My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job.

They require a 1st/2nd Line Helpdesk Engineer to provide support and 'hit the ground running' during a busy period leading up to Christmas.

Responsibilities

• MSP Experience (essential) .
• Provide 1st line support for hardware and software issues across multiple endpoints.
• Diagnose and resolve technical issues escalated from 1st line support.
• External support to clients.
• Manage and resolve complex technical incidents and service requests efficiently.
• Ensure all issues are logged, prioritized, and resolved working with a ticketing system, phone calls and emails.

Technical

• Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)
• O365 products
• ConnectWise
• ConnectWise command
• Backup servers
• Familiarity with networking concepts and technologies.

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.