1st line IT Support - Page Personnel Secretarial & Business Support : Job Details

The successful candidate will be essential in the effective running of the IT department, providing crucial support to the team members and contributing to the overall success of the organisation.

Client Details

A well-established institution located in the heart of London with a focus on providing outstanding support to their community through various initiatives and programmes.

Description

Key responsibilities include:

• Deliver a high-quality first line IT support to students and staff and second line support on occasions.
• Manage the IT ticketing system resolving issues promptly while triaging other requests to relevant IT Engineers, including escalating urgent tickets.
• Manage processes for new starters, leavers, staff changes and the provisioning and decommissioning of IT equipment according to agreed procedures and policies.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Investigating, diagnosing and solving computer software and hardware faults.

Profile

Person specification:

• A strong understanding of IT systems and infrastructure
• Excellent problem-solving capabilities
• Ability to work well in a team setting
• Strong communication skills, both verbal and written
• A proactive approach to work, with a focus on continuous improvement

Job Offer

• Opportunity to work in a supportive and professional team environment

• Exposure to a variety of IT systems and projects

• Opportunity to contribute to meaningful work within the non-profit sector

We encourage all eligible candidates to apply for this exciting opportunity to contribute to the work of a reputable institution in the heart of London.