1st Line Service Desk Analyst - Helpdesk - Jumar Solutions : Job Details

Service Desk Analyst

Fixed Term contract until 31st December 2025

£25,000 plus Jumar Benefits

Location: Warwickshire - hybrid working (2 days a week onsite, rest remote working)

Jumar is expanding their Managed Services capability; and we're recruiting for a customer focused Service Desk Analyst who is Midlands based. This is a superb opening to join Jumar on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 2 days per week.As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.Skills/Experience -

• Experience in a busy telephone based customer services environment
• Commercial experience in a 1st line service desk/helpdesk/technical support role
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Experience of MS Office & Lotus Notes
• Demonstrable analytical and problem-solving skills
• Knowledge of IT on a professional level
• Some Cloud deployment experience would be desirable due to the DXC programme (datacentre)

Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have been placed on both lists for Great places to work & Best workplaces for Well-being and take pride in the work we have put in to creating a positive culture here at Jumar.The salary is £25,000 Per Annum, and also come with a Jumar Benefits package (Holiday, Private Medical, Pension etc).

If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion.

Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.