1st Line Support Analyst - Residential Management Group Ltd : Job Details

Job Title - IT Service Desk AnalystLocation – Northwich, CW9 7LNSalary - £24,385 plus on call allowance Contract – Permanent Working pattern - Full Time 37.5 hours - Monday to Friday – with an on-call rota one week per month

Residential Management Group, one of the UK’s largest Property Management Companies, is looking for an experienced and enthusiastic 1st Line IT Service Desk Support Analyst to be a point of presence and ‘friendly face of IT’ at our office in Northwich (CW9 7LN).

What are some of the tasks our IT Service Desk Analyst will be doing?• Based in Northwich, you will provide 1st line support to RMG’s colleagues with resolving all IT support issues, requests and guidance within defined SLA’s• Utilising your strong people skills, you will take full ownership for incident and service requests, communicating clearly with internal customers remaining calm and patient at all times.• Keeping accurate and up to date records of the service requests and changes to the asset database.• Working using your own initiative and continuously improve service levels and develop IT processes.

What skills and experience will you have? Essential -• Excellent communication skills with a strong customer focused, ‘happy to help’ mindset.• 1st line support experience which should include MS Office• Working knowledge of building and installing IT equipment.• Microsoft Active Directory, Exchange, Citrix and Microsoft 365 administration skills• Ability to work under pressure and to tight deadlines.

Preferred -• ITIL qualification (however training can be provided for the right candidate)• Working knowledge and administration of Microsoft Azure, Microsoft Exchange, Active Directory, Citrix and remote support tools.• Full UK Driving Licence and access to a vehicle

What do we offer?You’ll not only be joining a market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits. Here’s a small selection of what’s on offer -• A 37.5 hour working week and a competitive salary• 25 days holiday plus all Bank Holidays plus never work your Birthday• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services• Sponsorship for study and professional qualifications (up to 4 study days)• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!