1st Line Support Engineer - £30,000 - North London, Tottenham - The Guardian : Job Details

1st Line, IT Support, Service Desk, Helpdesk

A highly successful and rapidly growing business with offices across the UK are looking for a personable, friendly 1st Line Helpdesk Analyst to join their IT team.  As the 1st Line IT Support Engineer you will provide support to all users; troubleshooting issues across PCs, laptops, mobiles and other IT systems.  This would suit a bright, engaging, positive technology enthusiast that enjoys a user facing role.

Key responsibilities of this 1st Line Service Desk Engineer role will include:

Support of all users across IT systems including PCs, laptops, and mobile phones

Respond to all queries regarding software or hardware issues via email or phone.

Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.

Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved.

Escalate complex problems to senior IT staff, as required and manage communication between the user and IT

Manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources

Assist senior IT staff in projects and rollouts of new systems.

To be suitable, you will possess knowledge and some experience of the following:

•             PC, Laptop, Tablet and Printer hardware

•             Desktop operating systems; windows 10/11 & Apple Mac

•             Microsoft Office 365 management

•             Mobile Device management system

•             Active Directory to the level of user management

Would be an advantage to have knowledge:

•             Basic TCP/IP networking / Switching / Routing

•             Microsoft Server

•             Hyper-V

This is a great opportunity to join a forward thinking, dynamic business in a role that will include both user support, BAU and project work.  The salary on offer for this role is up to £30,000 – plus benefits.