1st Line Support Engineer - GBP 24000 - Nextech : Job Details

Position: 1st Line Support EngineerLocation: Manchester Salary: Up to £24,000Industry: Based on a client site 3 days per week 2 from head office

Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!

About Us

We are a dynamic and innovative Managed Services Provider, committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated 1st Line Support Engineer to join our ranks to be embedded into one of client sites in Manchester.

The Role

As a 1st Line Support Engineer, you will be the first point of contact for our clients, providing prompt and professional technical support. Your main responsibilities will include:

* Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.* Troubleshooting: Diagnosing and resolving hardware and software problems.* Escalation: Escalating complex issues to higher-level support teams as necessary.* Documentation: Maintaining accurate records of issues and resolutions.* Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.

Technical Skills

* Windows OS/Server* Active Directory & Group Policies* Office 365 & Azure Administration* Hardware and Software Troubleshooting* Basic knowledge of IT Systems and Networks

What We Offer

* Competitive Salary: Up to £24,000 per annum.* Professional Development: Opportunities for training and career progression.* Supportive Environment: A collaborative team culture where your contributions are valued.* Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.

About You

* Customer Focused: Excellent communication skills and a customer-oriented approach.* Problem Solver: Strong analytical skills with a keen eye for detail.* Team Player: Ability to work well within a team and independently.* Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.

How to Apply

If you are ready to embark on an exciting career with a leading Managed Services Provider, we would love to hear from you. Send your CV and a cover letter to ( tom . craig @ nextech - group . co . uk )Join us and become a vital part of our mission to provide exceptional IT services. Apply today!