1st Line Support Engineer - James Frank Associates : Job Details

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis.

Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients.

The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future.

This role is offer on a hybrid basis, working 2 days in the office and 3 from home.

Key Responsibilities:

- Being the go-to for clients for any technical queries

- Writing and updating user documentation

- Prioritize and escalate tickets to ensure SLAs are met in a timely manner

- Provide a high level of customer service and communication to clients at all times

- Work with a high degree of accuracy in a fast-paced environment

- Ensure communication with the client is maintained at all times

Experience:

- Understanding of MS 365 Admin

- Basic networking skills including TCP/IP and DNS

- Understanding of SharePoint and Microsoft Servers

- Basic Server administration

- Familiarity with Anti-Virus and Backup Software

This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients.

CVs are being reviewed, so please apply now for immediate consideration.