1st Line Support Engineer - Digital Waffle : Job Details

Role: 1st Line IT Support EngineerLocation: Leicester, UK (Hybrid)Salary: £24k

Are you a skilled IT Support professional with experience in Microsoft technologies? Do you thrive in a fast-paced environment where you can troubleshoot, support, and enhance IT systems? If so, we have the perfect opportunity for you!

The Role:We're looking for a 1st Line IT Support Engineer to join our dynamic team in Leicester. In this role, you'll be responsible for providing high-quality support to end-users, troubleshooting technical issues, and ensuring the smooth operation of IT systems. You'll work with a range of Microsoft technologies and play a key role in maintaining and improving our IT infrastructure.

Key Responsibilities:

• Provide 1st line technical support to end-users, resolving escalated issues efficiently.
• Troubleshoot hardware and software problems across Windows environments.
• Support and maintain Microsoft 365, Active Directory, and Azure environments.
• Assist with server administration, network troubleshooting, and security best practices.
• Work closely with 1st and 3rd line teams to ensure seamless IT operations.
• Document solutions and contribute to the continuous improvement of IT processes.

Requirements:

• Previous experience in a 1st Line IT Support role.
• Strong knowledge of Microsoft 365, Windows Server, and Active Directory.
• Experience with Azure, networking, and IT security principles.
• Excellent problem-solving skills with a proactive approach to IT support.
• Strong communication skills and the ability to work effectively with users at all levels.

What's On Offer:

• Competitive salary of £24,000 per annum.
• Opportunity to develop your skills with cutting-edge Microsoft technologies.
• A supportive and collaborative team environment.
• Career progression opportunities in a growing IT department.

If you're passionate about IT support and want to take the next step in your career, we'd love to hear from you!