1st Line Service Desk - Reed Talent Solutions : Job Details

Reed Talent Solutions are working with Fujitsu to appoint (4x) 1st Line support engineers to their offices in Manchester.

Fujitsu’s purpose is to make the world more sustainable by building trust in society through innovation.

They offer a broad range of products, services and solutions, and have approximately 124,000 employees supporting customers from over 50 countries and regions.

Overview of role:

We are looking for 4 Service Desk Agents to join and expand the 1st line support team based within their offices in Manchester.

Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by their customers.

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.

Highly Desirable Skills:

• Educated to GCSE grade or equivalent
• Passion on interest in IT
• Excellent Customer Service Skills
• Excellent problem-solving skills
• Excellent verbal and written communication skills with an attention to detail
• Ability to work as part of a team
• High degree of initiative and creativity

Key information:

Pay rate: £12 per hour

Shift patterns: 40 hours per week. 5 x 8 hour shifts between the hours of 7am-7pm.

Location: Manchester (full time on site)

Contract: 12 months temporary.

Start date: Role to start ASAP.

If the above role sounds like something that would be of interest to you, please don't hesitate to apply directly below with an up to date copy of your CV and a member of the team will be in touch.