1st Line Support - R3vamp Limited : Job Details

1st Line Support Engineer Temporary – 12 months

?? Location: Reading

?? Salary: 150

?? Contract: Temporary – 12 months

??? Hybrid/Onsite: Hybrid

About the Role:

We are looking for a 1st Line Support Engineer to join our IT support team on a 6-month temporary contract. This is a great opportunity for a motivated individual with a passion for IT and customer service. You will be the first point of contact for users, providing technical support and troubleshooting IT issues.

Key Responsibilities:

? Responding to IT support queries via phone, email, and ticketing systems

? Diagnosing and troubleshooting hardware, software, and network issues

? Setting up and configuring user accounts, emails, and devices

? Logging and tracking issues, ensuring timely resolution

? Escalating complex problems to 2nd/3rd line support teams

? Providing excellent customer service and clear technical guidance

Key Skills & Experience:

?? Previous experience in an IT support/helpdesk role

?? Knowledge of Windows OS, Office 365, and basic networking

?? Strong problem-solving and communication skills

?? Ability to work independently and as part of a team

?? Experience with ticketing systems (e.g., ServiceNow, Zendesk) is desirable

Why Join Us?

�? Opportunity to develop IT skills in a dynamic environment

�? Supportive team with hands-on training

�? Potential for contract extension or permanent opportunities