1st Line Support Technician - 3 Month Interim Assignment - Pure Resourcing Solutions : Job Details

I’m seeking a 1st Line Support Technician on behalf of a cutting-edge biotech company in Cambridge. This is a fantastic 3-month interim opportunity with the potential to go permanent.Please not this role is full-time on site in Cambridge.Key Responsibilities:

• Provide 1st line IT support for circa 130 users.
• Log and manage IT support tickets, ensuring timely responses and solutions.
• Set up and configure new user devices, including laptops, desktops, and mobile devices.
• Assist with basic network troubleshooting, password resets, and access requests.
• Escalate more complex issues to Senior IT Engineer / IT Manager
• Support staff with common applications such as Office 365 and various applications.
• Provide excellent customer service, ensuring that technical support is delivered efficiently and professionally.

Experience Required:

• Previous experience in a 1st line IT support role.
• Basic understanding of IT infrastructure, including networking and hardware setup.
• Experience supporting Microsoft Windows, Office 365, and basic troubleshooting of software and hardware.
• Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
• Proactive, with excellent problem-solving abilities and attention to detail.

Next Steps: Apply Now!