1st Line Support Technician - Solve Recruitment Limited : Job Details

We have an opportunity for a bright and bubbly character to join our clients IT company as a 1st Line Support Technician.

Your role will be to take calls from clients, building strong relationships with them at all times. You will be troubleshooting all 1st line relevant queries, such as password resets, creating tickets, MFA/2FA support, SSL VPN moving onto Office 365 and Azure/Entra support.

The core solutions include Windows Server platforms, virtualisation, general networking, Microsoft Entra and desktop support.

The successful applicant will work with the existing team to ensure that SLA’s are met, you will be able to prioritise tickets, and escalate to more senior engineers when required.

Our Client are a small, friendly company who support each other. They have a great culture and are looking forward to welcoming a new member into their team. This is a great opportunity for someone looking to progress their career further in the I.T and telecoms industry.

Your responsibilities

• Discover and diagnose customer issues effectively as well as provide timely and relevant customer updates

• Excellent communication skills

• High attention to detail

• Ensure that SLAs are met and work is being processed throughout the helpdesk on all levels.

• Work with more senior members of staff to identify reoccurring incidents and implement long term resolutions.

• Provide remote troubleshooting as and when is needed for clients and the ability to carry out troubleshooting over the phone.

Technologies you must have experience with:

• Microsoft Operating Systems

• Office 365

• Hyper-V

• Active Directory, Group Policy, DNS, DHCP etc.

• Networking - LAN, Security, Switching

• Microsoft Entra & Intune

What to Expect:

• You will provide technical support from our primary base in Steyning between the hours of 8:45am and 5:00pm.

• The successful applicant will be someone who has good experience in solving I.T related problems.

• Microsoft qualifications are beneficial although not a necessity. Training/Support will be provided; however, in order to be successful in this role, self-learning and motivation is essential.

• 38.75 hours per week.

• 25 days holiday plus bank holidays.

• You must have a full UK driving license (clean) and your own vehicle.

What’s on offer

• £20,000.00-£27,000.00 per year

• Annual bonus

• Casual dress

• Company events

• Company pension

• Free, onsite parking

• Monday - Friday, No weekends

If this is the perfect opportunity for you, please apply today.