2nd/3rd Line Support Engineer - Nuco Technologies Ltd : Job Details

Who are we?

nLighten are a leading edge data centre platform in Europe, combining today's top-level performance with tomorrow's sustainability needs. We currently operate over 30 data centres across Europe and are continuing to grow.

Job Summary

We’re seeking a technically minded individual to join our support and provisioning team at our Milton Keynes Data Centre as a 2nd/3rd Line Support Agent.

We’re looking for an individual that enjoys problem solving and is happy to be part of a team providing support to customers and teams located across our other European Data Centre’s.

Key Tasks:

• To respond and fix reported incidents with given SLAs.
• Deployment of new bare metal / Dedicated Servers with Linux and Windows Operating Systems.
• Management of In-house virtualization platforms and services.
• Managing the provisioning process for new customer orders.
• Supporting the sales team and customers with enquiries.
• Support technical projects.
• Participation in infrastructure installation projects.
• Providing on-call support (rota’d).

Required Qualifications/experience:

• Working in cross functional Groups.
• Good English skills.
• Experience with Linux/UNIX command line.
• Experience with Windows Server.
• Good problem-solving skills.
• Good communication skills.
• A full UK driving licence and your own transportation is required.
• Previous experience within the workings of a data centre would be an advantage.

Welcomed Qualifications/experience:

• Additional spoken languages would be an advantage (French, Dutch, German, Spanish etc)
• Experience with Virtualization technologies such as Proxmox
• Computer Networking Skills or experience with be an advantage