2nd Line / 3rd Line IT Support Engineer - Slice Solutions : Job Details

2nd Line / 3rd Line IT Support Engineer 

Full-time

Salary between £28,000 - £32,000 depending on experience.

Doncaster

Our client is an established MSP providing in-house IT Services and rapid response IT Support to companies across Doncaster and the surrounding areas. Due to business growth, they are looking to add a 2nd Line / 3rd Line IT Support Engineer to their growing team. The ideal candidate will have all the experience, skills, and personality to thrive in this new role.

Ideal experience will cover:

• Microsoft 365 Services
• Azure Services
• Windows Virtual Desktop
• Intune
• Firewall Configuration
• Hyper and Vmware Infrastructure
• Solid knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc
• Experience of and enjoy providing customer service as well as building and maintaining customer relationships.
• Ability to communicate clearly and concisely at all levels.
• An ability and desire to adapt and learn new software and programs.
• Good time-keeping and organisational skills.
• You love solving problems.
• Ability to recognise where improvements can be made internally and for clients, then plan ,schedule and execute the project
• Reliable and punctual.
• Driving licence in case you need to visit with clients across the area (usually up to about a one-hour radius of Doncaster).

The main duties of this role include:

• Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
• Implementing MS365 and networking solutions for client and internal projects.
• Onsite support and installation of hardware and software.
• Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
• Production of standard configurations, documentation, and procedures.
• Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.
• Building and maintaining relationships with new and existing clients where the Company provide their IT support.
• Liaising with 3rd party vendors and suppliers on behalf of clients.

Experience with Microsoft Power Platform particularly Power Automate and PowerApps is advantageous but not essential.

INDLS