2nd Line Analyst - Strand Recruitment Ltd : Job Details

Elevate Your IT Career Today!

Are you ready to supercharge your IT career? Join a leading Managed Service Provider (MSP) in South Leeds as a 1st / 2nd Line Service Desk Analyst and be part of an energetic, forward-thinking team! This role is ideal for a top-notch 1st Line Analyst ready to officially level up and own the 2nd line!

About the Role:

As a 1st / 2nd Line Service Desk Analyst, you'll be at the forefront of IT support, tackling a variety of technical challenges to ensure seamless IT operations for a diverse range of clients. This full-time, permanent role offers incredible growth and professional development opportunities.

Key Responsibilities:

• Deliver outstanding 1st / 2nd line support for daily IT issues.
• Troubleshoot and resolve Microsoft 365, Server, and Network issues.
• Implement first-time fixes and efficiently manage support requests.
• Provide exceptional customer service on inbound and outbound calls.
• Assist with IT systems and network setup and maintenance.
• Collaborate with your team to enhance processes and deliver top-notch service.

Key Qualities:

• Excellent communicator with a professional phone manner.
• A team player who thrives under pressure.
• Passionate about IT and technology with a customer-first approach.

Desired Skills and Experience:

• Proven experience with Microsoft 365, Windows Server, and Networking.
• Knowledge of Cyber Security best practices.
• Familiarity with Windows 10 troubleshooting.
• Understanding of Telecoms, Mobile, and VoIP connectivity.
• Previous experience in a 1st / 2nd line support role within an MSP is a plus.

Benefits:

• Competitive salary: £30,000 per year.
• Statutory Pension Scheme.
• 25 days holiday, plus bank holidays.
• Exciting company social events.
• Modern, air-conditioned work environment.
• Regular team-building events to strengthen collaboration.
• Bonus payments for achieving goals and exceeding expectations.

Why Join Us?

Our client is dedicated to investing in the personal and professional development of their team. You'll thrive in a supportive and dynamic environment where your contributions are recognised and rewarded. Enjoy dedicated learning time each week and the opportunity to enhance your skills and advance your career.

Ready to Apply?

Don’t miss out on this opportunity. Click apply now!