2nd Line Engineer - Charles Simon Associates Ltd : Job Details

2nd Line Engineer - (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) - Permanent - Gloucester/Remote

Charles Simon Associates are currently looking for a 2nd Line Engineer on a permanent basis for our prestigious client based in Gloucester.

This role is predominantly remote, with travel to different sites in the area when needed.

Location: Gloucester/Remote

Salary: Up to £27,000 per annum

Skills/Requirements for the 2nd Line Engineer:

• Previous experience within a similar role is vital
• Ability to work independently
• Strong O365
• Extensive Active Directory experience, ideally some AzureAD/EntraID
• Windows Desktops, 7/8/10 experience

Desirable:

• MS Azure
• Windows Server
• Group policy

Start date is ASAP for the 2nd Line Engineer

The 2nd Line Engineer will be responsible for:

• Supporting users on both a remote and face to face basis when needed.
• Carrying out service requests
• First call fixes including diagnosing and resolving technical issues
• Triaging and escalating complex issues to the 3rd Line team
• Managing their own workload in accordance with the businesses SLA’s & KPI’s
• Installing, configuring and maintaining desktop and laptop hardware and software
• Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures.
• Providing the highest level of customer service when onsite

Please send an up-to-date copy of your CV to be considered for the 2nd Line Engineer

2nd Line Engineer - (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) - Permanent - Gloucester/Remote