2nd Line Helpdesk Support - ALTECH GROUP LTD : Job Details

2nd Line Helpdesk Support|£26,000 - £30,000 | Chester (Hybrid)

Hiring for a 2nd Line Helpdesk Support for a global SaaS company in Chester. There are looking for someone to join the helpdesk, helping to ensure that the team meet their users’ expectations in providing support.

The role has a varied working pattern. Some weeks 5 days in the office, some weeks remote, with a varied team rota covering the hours between 6am and 6pm.

They are a social team with good technologies.

The Skills Needed

• Analyse and troubleshooting skills
• SQL knowledge
• Database administration knowledge
• Ability to creating and run SQL queries
• Customer Service skills with good communications in English, both verbal and written
• Knowledge in Operation and support for IOS, Windows and Android

Role:

• Technical Support
• Problem Diagnosis and Resolution
• Database Administration
• Customer Service
• Work closely with the 1st line support, hardware support and production teams
• Project Support
• Continuous Improvement

What You Will Get

• Salary - £26,000 - £30,000 Basic
• Hybrid Working - Very varied working pattern

Apply if interested