2nd Line IT Helpdesk Support Engineer - In Technology Group Limited : Job Details

We are currently recruiting on behalf of a leading Managed Service Provider based in Glasgow. Our client specialises in providing comprehensive IT solutions and support to diverse clients. They are committed to fostering a supportive and growth-oriented work environment, offering excellent opportunities for career progression.

2nd Line IT Helpdesk Support EngineerGlasgow/Onsite £25,000 - £30,000

Key Responsibilities:

• Provide 2nd line technical support to clients via phone, email, and remote access tools.
• Resolve escalated technical issues efficiently and within agreed SLAs.
• Perform troubleshooting and problem-solving for IT infrastructure, including hardware, software, and networking issues.
• Collaborate with 1st line support engineers to ensure seamless issue resolution and customer satisfaction.
• Document all support activities, solutions, and client interactions accurately in the ticketing system.
• Contribute to the development and improvement of IT processes and procedures.

Tech Stack:

• Active Directory
• Windows Server
• Microsoft Azure
• Office 365
• VMware, Hyper-V
• Veeam
• Networking knowledge - LAN/WAN, TCP/IP, DNS, DHCP

Benefits:

• 1 day per week WFH to support work-life balance.
• Company-paid training and qualifications.
• Exciting opportunities for growth and advancement within a rapidly expanding company.
• Pension scheme and additional benefits package.
• Supportive and collaborative work environment focused on innovation and professional growth.

If you are a proactive IT professional with strong technical skills and a passion for delivering exceptional IT services, apply now with your CV. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.