2nd Line IT Service Desk Analyst - In Technology Group Limited : Job Details

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre.

2nd Line IT Service Desk AnalystNewcastle City Centre / Hybrid£25,000 - £33,000

Daily Duties:

• Handling 1st line escalations and 2nd line support tickets, ensuring issues are resolved efficiently.
• Troubleshooting hardware, software, and network issues both remotely and onsite.
• Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments.
• Working from the office on a mix of ticket-based work and projects, with opportunities to gain hands-on experience.
• Collaborating with senior engineers on complex technical challenges and infrastructure projects.
• Opportunity to progress into a senior role, providing onsite client support as part of your career development.
• Visiting client sites when necessary (driving license required).

Tech Stack:

• Active Directory and Office 365 administration.
• Windows Server and Virtualization (VMware).
• Networking: configuration, troubleshooting, and maintenance.
• Backup and disaster recovery solutions.
• Hardware diagnostics and troubleshooting.

Company Benefits:

• 10% Pension Contribution
• Private Healthcare
• Sick Pay
• Life Insurance
• Cycle-to-Work Scheme
• Free On-Site Parking
• Ongoing Training & Career Development

If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you.

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.