2nd Line IT Support Engineer - IMT Resourcing Solutions : Job Details

Job Title: 2nd Line IT Support EngineerLocation: Cardiff (Hybrid - 3 days in office)Salary: Up to £32,000 per annumAbout the Role:We are looking for a talented 2nd Line IT Support Engineer to join a dynamic team at a local Managed Service Provider in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week spent at the Cardiff office.As a 2nd Line IT Support Engineer, you will be a key part of our technical support team, providing top-notch support and solutions to a range of clients. Your expertise will help resolve escalated issues, ensuring smooth and efficient IT operations. This is an excellent opportunity for someone looking to advance their skills in a supportive and growth-focused environment.Key Responsibilities:

• Provide 2nd line support for a range of hardware and software issues.
• Troubleshoot and resolve technical issues, both remotely and on-site.
• Escalate complex issues to 3rd line support when necessary.
• Work closely with clients to understand their needs and deliver high-quality service.
• Maintain and update technical documentation.
• Assist in the setup, configuration, and management of IT infrastructure, including servers, networks, and cloud-based systems.

Skills and Experience Required:

• Proven experience in a 2nd Line IT Support role.
• Strong knowledge of Windows Server, Office 365, and Active Directory.
• Experience with virtualisation technologies such as VMware or Hyper-V.
• Understanding of networking protocols (DNS, DHCP, TCP/IP).
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong customer service and communication skills.
• A proactive approach to learning new technologies.

What's on Offer:

• Competitive salary up to £32,000 per annum.
• Hybrid working model with 3 days in the office.
• Opportunity to work with a supportive and friendly team in a growing MSP.
• Ongoing training and professional development opportunities.

If you're a skilled 2nd Line IT Support Engineer ready to take the next step in your career, we'd love to hear from you! Apply now to join a team where your expertise will make a real difference.Recruiter: Callum Thompson