2nd Line IT Support Engineer - Circle Recruitment : Job Details

2nd Line IT Support Engineer - Dudley (Hybrid)

Due to continued growth, a leading IT Consultancy based in Dudley is looking for a 2nd Line IT Support Engineer to join the team.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

• Previous experience in either a support desk or field/customer facing role
• Windows Server 11-10 OS & Desktop OS experience
• O365 administration e.g. SharePoint, OneDrive
• Azure AD
• Networking - good experience with firewall technologies, VPNs etc
• Proven experience troubleshooting and diagnostic experience via logs, tickets and reports

It would be highly advantageous if the ideal candidate has experience with Hyper-V or VMware, and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.

Company benefits include:

• Starting salary up to £31K DOE
• 25 days annual leave + bank holiday
• Company pension scheme
• Hybrid working - 2 days WFH
• Private healthcare

Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: Windows Server, IT Support, , 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, West Midlands, Dudley, Stourbridge, Birmingham, hyper-v, exchange

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