2nd Line IT Support Engineer - Hiring People : Job Details

Are you an experienced 2nd Line IT Support Engineer?

Do you want to work as part of our field engineer team, providing expert IT technical assistance and a high level of customer focused support to our customers across Norfolk and Suffolk?

Then apply today!

We are recruiting for this full-time role to be based at our Gt Yarmouth branch, with daily travel (pool vehicle used within working hours) across Norfolk & Suffolk.

CSSCloud launched in 2017, following the merger of local IT Support companies CSS Computers Ltd and Cloud Computer Services Ltd.

As an award-winning, high performing full-service IT systems company, we believe that Computer Support Services should be driven by the customers' needs; being flexible enough to respond quickly, whilst also meeting their requirements as they grow.

As a trusted supplier to clients requiring expertise in a broad range of skills, including Cyber Security, IT Support, Managed Printing, Cloud Solutions, Internet and Telecoms, we are now recruiting this full-time, permanent role, working 40 hours during the week (08:30 to 17:00) Monday to Friday.

Salary will be dependent on qualifications and experience.

As a 2nd Line Engineer within our field team, the type of work includes:

• Install new PC's, Laptops, and Network devices
• Undertake upgrades and repairs to existing equipment
• Assist with on premise and cloud-based server installations and infrastructure
• Diagnose and fix IT and related equipment faults
• Printer, Telephone and Broadband support
• Assisting the Service Desk as part of the wider team

Interested? If so, you will need:

• At least three years IT support experience
• Experience of troubleshooting Windows networks and Windows
• A track record of implementing, supporting and troubleshooting Windows Desktop Operating Systems and Networks (Server experience would be an advantage)
• Up to date Microsoft professional training certifications
• A full driving licence and acceptable driving record
• Pragmatic and methodical, as a 2nd Line Engineer you must have excellent problem-solving skills and a strong customer focus
• Experience of working for a service provider or within a managed service environment

This is a fantastic opportunity to join us at a very exciting time in our growth; in return for your skills and experience, we are offering an excellent package within a superb working environment.

Please note: All applicants will be required to provide documentary evidence of their right to work in the UK if selected for an Interview.