2nd Line: IT Support Engineer - Lloyd Recruitment Services Ltd : Job Details

We’re delighted to be partnering with a long-standing client who is looking for a skilled 2nd Line Technician to join their service desk team.As part of a team of 10, you’ll have the opportunity to work with a variety of technologies across diverse customer environments.This team is committed to delivering quality customer and IT support, whilst also promoting the growth and well-being of it’s team members.Working in a fast paced MSP environment, your main goal will be to deliver exceptional customer service. This role is ideal for someone with 1st line support experience looking to progress, or for someone already in a 2nd line role who wants to grow and take their career to the next level.Why you’ll love working with our client:

• Competitive Salary: Up to £45k DOE
• Performance Based Bonus
• Comprehensive Company Pension
• Wellness Perks: Access to on-site and local gym facilities

About the Role:

• Prioritise customer satisfaction and build strong relationships.
• Be the second point of contact for IT issues, handling queries via phone, email, and tickets.
• Work on exciting projects and assist with onboarding new customers.

What You’ll Bring:

• 2 - 4 years within an MSP or similar environment.
• Expertise in Microsoft Windows (Active Directory), server management (Hyper-V, VMware, Dell), VDI (Citrix, RDS), networking (switches, firewalls), and backups (Veeam, off-site).
• Strong attention to detail and excellent organisational capabilities.
• Willingness to work overtime as needed in the IT sector.

Please Note: Individuals will need to be a car driver / owner, due to the location of the office.

Refer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.