2nd Line IT Support Engineer - Circle Recruitment : Job Details

2nd Line IT Support Engineer - MSP - Old Trafford/Stretford - £28K-£31K

A 2nd Line IT Support Engineer with good working knowledge of Windows Server, Windows OS, Active Directory and ideally previous MSP is required by a growing IT Managed Services Provider based in Manchester.

With a close-knit team of 10 with the majority being mostly technical staff, this is an ideal role for a 2nd Line IT Support Engineer to join a thriving company with real scope to progress into project-focused role.

Key Skills:

• Windows OS 11-10 OS, Windows Server 2016+
• Windows Server
• Office 365/Exchange
• Good knowledge of Azure/EntraID
• Networking - DNS/DHCP, VLANs, TCP/IP
• Strong communication and customer service skills
• Full UK Drivers licence - essential

Desirable:

• Previous MSP experience
• Virtualisation - VMware/Hyper-V
• PowerShell

You will continuously be working with the latest tech and getting involved in all aspects of the job which include the following:

Roles and responsibilities:

• Provide 2nd line support for all customers via phone, email or face-to-face
• Provide an escalation point for 1st line colleagues.
• Following in-depth diagnosis, escalate to 3rd line when necessary
• Log all incidents and requests within the agreed service desk work management system.
• Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
• Identify and drive through opportunities for improvement/change via the Service Improvement.

With this opportunity, you will achieve:

• Starting salary from £28K-£31K DOE
• 25 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare scheme
• Plus much more

For further details and to apply, please send your up to date CV to Gianluca.sammartano @ circlerecruitment.com for a confidential chat.

Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Manchester, Sale, Altrincham, Salford, Stockport, Wythenshawe, Streford, Trafford, Networking, IT Support, 1st line, 2nd line, Azure, Cloud, Office 365, Remote

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