2nd Line IT support Engineer
3 to 6 Month ContractInside IR35 at £25 per hour Job Opportunity: 2nd Line IT Support Engineer (3-6 Month Contract)
IT Talent is proud to represent a fantastic opportunity for a 2nd Line IT Support Engineer to join a fast-paced environment within the space sector. This is a 3-6 month contract role, falling inside IR35, with the primary focus on delivering high-quality technical support for client-side computing. The role is based onsite in Surrey, with occasional flexibility for remote work.
Key Purpose of the RoleAs a 2nd Line IT Support Engineer, you'll provide advanced technical support to internal users across multiple sites. You'll take ownership of tickets assigned to the technical team, ensuring efficient resolution, high-quality service, and proactive communication with end-users.
Responsibilities
Ticket Resolution: Own and manage assigned requests, troubleshooting and resolving incidents or escalating where necessary.Customer Service: Ensure excellent communication and deliver a high standard of service to end-users.Device Setup: Build, set up, and rebuild laptops and desktops, ensuring smooth deployment and configuration.Hardware & Software: Install, configure, and support IT hardware and software systems.New Technologies: Research, recommend, and implement innovative IT solutions and technologies.Documentation: Maintain and update operational documentation to reflect changes and improvements.Incident Management: Act as the final point of contact for most incidents, minimising escalations.Leadership: Deputise for the IT Service Delivery Manager when required. Essential Requirements
Qualifications:
Certificate or Diploma in Computing (or equivalent).ITIL qualifications (advantageous but not essential). Experience:
Extensive experience with administering and using IT systems.Previous customer-facing role, demonstrating excellent service skills.Experience managing technical or engineering applications is an advantage. Knowledge & Skills:
Strong expertise in Windows 10/11 desktop operating systems, MECM/InTune, networking, and common applications.Proven diagnostic and troubleshooting skills.Solid knowledge of hardware (desktops, laptops, softphones) and virtualisation technologies.Effective problem-solving skills, able to work well under pressure and prioritise tasks.Self-starter with the ability to manage tickets, schedules, and projects independently.Flexible and adaptable, including availability for shift work and out-of-hours tasks.A proactive team player with a strong sense of initiative and collaboration.
