2nd Line Support Analyst - IT Talent Solutions Ltd : Job Details

2nd Line Support Analyst required by my client Nr Ascot

Are you passionate about IT and ready to take your technical support career to the next level?

We are seeking an experienced 2nd Line Support Engineer to join our dynamic IT team. If you thrive in a fast-paced environment, enjoy solving complex technical issues, and are eager to contribute to innovative IT projects, we want to hear from you!

As a 2nd Line Support Engineer, you will:

• Provide advanced technical support, troubleshooting complex hardware, software, and network issues.
• Collaborate with the 1st Line Support team to escalate and resolve incidents efficiently.
• Manage Active Directory and Office 365 environments, including user administration and security configurations.
• Monitor and maintain system performance, ensuring uptime and reliability across networks and servers.
• Support installation, configuration, and upgrades of IT systems and applications.
• Document solutions, processes, and procedures to maintain a knowledge base.
• Participate in IT projects, including system migrations and infrastructure upgrades.
• Ensure compliance with IT policies, GDPR, and other regulatory standards.

We are looking for someone with:

• Technical Expertise: Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals (DNS, DHCP, TCP/IP).
• Problem-Solving Skills: Demonstrated ability to troubleshoot and resolve technical issues promptly.
• Customer Focus: Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Teamwork: A collaborative attitude to work effectively with colleagues and end-users.
• Desirable Qualifications: Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSE, or ITIL Foundation.

This is an onsite role with parking