2nd Line Support Analyst - Pure Resourcing Solutions : Job Details

2nd Line Support AnalystA fantastic opportunity for a dedicated and passionate 2nd Line Support Analyst to join a growing technical team in Ipswich. In this role, you will be responsible for providing support and resolving IT Service Desk issues. Primarily a second-line role, you will be a key point of contact for end-users, ensuring that issues are addressed with the appropriate priority and attention.Key Responsibilities:

• Providing second-line support to resolve IT Service Desk issues.
• Assisting end-users with technical queries and providing timely updates.
• Managing and prioritising IT issues to ensure resolution.
• Windows and desktop application patching.
• Performing firmware updates.
• Overseeing system security management.
• Setting up new desktops and laptops.
• Supporting project tasks.

Key Experience:

• A solid background in a helpdesk, technical support, or similar role.

• Knowledge of Microsoft Windows Server operating systems
• An understanding of Microsoft Office 365 admin centre
• Expertise in troubleshooting networking protocols and technologies, such as TCP/IP, DNS, DHCP, routing, and VLANs
• Good knowledge of backup and disaster recovery services (Azure)
• Solid understanding of security best practices

If you are a proactive, solution-oriented IT professional looking for an opportunity to develop your career, we want to hear from you!