2nd Line Support Engineer - 1TECH STAFFING LIMITED : Job Details

2nd Line Engineer - Urgently needed

Chester - Hybrid

Up to £35,000 DOE

We are seeking a skilled and motivated 2nd Line Engineer to join our clients IT support team in Chester.

The ideal candidate will have extensive experience working on an IT Helpdesk, preferably within a Managed Service Provider (MSP) environment. You will

be responsible for providing advanced technical support across a wide range of hardware, software, and networking issues.

Key Responsibilities:

• Provide remote technical support and, when necessary, travel to client sites to resolve complex IT issues.
• Troubleshoot and resolve a variety of technical problems related to hardware, software, systems, networks, printers, firewalls, security, and proxies.
• Offer expertise in core Microsoft Windows Server and desktop operating systems, Microsoft 365, Teams, and SharePoint.
• Communicate complex technical information clearly and effectively to non-technical users.
• Collaborate with the IT support team to ensure seamless service delivery and issue resolution.
• Maintain detailed and accurate documentation of all support requests, troubleshooting steps, and resolutions.
• Continuously update and enhance technical knowledge to stay current with industry developments.

Key Skills and Experience:

• Ideally worked for an MSP or a similar fast-paced environment.
• Good working knowledge of hardware, software, systems, networks, printers, firewalls, security, and proxies.
• Proficiency in Microsoft Windows Server and desktop operating systems, as well as Microsoft 365, Teams, and SharePoint.
• Excellent communication skills with the ability to translate technical jargon into user-friendly language.
• Ability to work independently with a strong sense of initiative and also collaborate effectively as part of a team.
• Exceptional attention to detail and strong problem-solving skills.
• Flexibility to travel to client sites as needed.

If you have the desired skillset and looking for the next step in your career, please apply for immediate consideration. First stage interviews are taking place week commencing 19th August!