2nd Line Support Engineer - Franklin Fitch : Job Details

2nd Line Support Engineer

Salary - Up to £35,000

Location - Brixworth - Onsite

An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus.

This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.

Responsibilities

• IT Operational Support: Provide exceptional operational support across the business for all IT services.
• Customer Service: Must display strong customer service skills with a positive and supportive attitude.
• Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
• Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
• Relationship Building: Cultivate successful relationships within the team and with third parties.
• Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.

Requirements:

• Experience: Previous experience in IT support or service desk roles.
• Certifications: Foundation certificate in ITIL is preferred.
• Communication: Excellent spoken and written English is essential.
• Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
• Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.

Benefits

• Life assurance.
• Health Insurance.
• Career growth.
• Development opportunities.