2nd Line Support Engineer - C4S Search Ltd : Job Details

JOB TITLE - 2nd Line Support Engineer

LOCATION - Cheltenham

SALARY - Up to £33,000

THE BUSINESS:

C4S Search are pleased to be working with UK-based medical charity who specialise in healthcare research.

ABOUT THE 2nd LINE SUPPORT ENGINEER POSITION:

• Investigate and resolve escalated IT issues, ensuring minimal disruption to end users.
• Provide technical support for hardware, software, and network-related problems.
• Work closely with 1st and 3rd line teams to ensure efficient issue resolution.
• Perform system maintenance, updates, and troubleshooting tasks.
• Document incidents, solutions, and best practices in the service management system.
• Assist with IT projects, deployments, and system improvements.

ABOUT YOU

• Strong troubleshooting and problem-solving skills.
• Good understanding of operating systems, networks, and common business applications.
• Experience with Active Directory, Office 365, and remote support tools.
• Ability to communicate technical issues to non-technical users effectively.
• Prior experience in an IT support or service desk role.