2nd Line support - Proactive Appointments : Job Details

2nd Line Support Analyst – Inside IR35 – Hybrid

Our client is urgently looking for a 2nd Line Support Analyst to join their team on a contract basis, initially for 4 months with a  view to extend.

Please note, this role is INSIDE of IR35 and is a hybrid position, with 2-3 days per week on-site in the City of London.

2nd Line Support Analyst – Key Skills:

• 2-3 years’ experience as a 2nd line Support Analyst/Engineer
• ITIL Foundation/Certification
• Service Management Triage – Service Desk Plus (Zoho ManageEngine)
• Windows 10/11 laptop builds
• Automation of Windows 11 builds
• Intune and PowerShell Automation
• Automation experience – particularly round laptop setup
• End user deskside support
• Citrix – nice to have

2nd Line Support Analyst – Inside IR35 – Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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