2nd Line support - Henley Executive Ltd : Job Details

2nd Line Support

Central London

Salary up to £35,000

We are looking for a 2nd Line Support Technician to join our client, a successful Managed Print and Technology Services Provider.

As 2nd Line support Technician, you will be working within the Support Team and assist to manage and resource the delivery of managed IT, Managed Print Services, and unified comms to customers both internally and externally. This role will be based in their Horsham office Monday - Friday.

As 2nd Line Support you will be responsible for:

• Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions.
• Troubleshoot and diagnose IT support issues involving software and hardware.
• Collaborate with wider IT Support Team to escalate support tickets effectively.
• Install and configure software applications.
• Monitor and support Service KPIs.
• Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements.
• Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts.
• Knowledge of Hyper-V, Clod solutions, watchguard, HPE and NetGear switches.

To be considered for the role of 2nd Line Support you will need to demonstrate the following skills and experience:

• 2nd line support experience.  
• Demonstrate an inquiring mindset and solution resolution.
• Critical thinking skills.
• Proven customer service experience with excellent written and verbal communication skills.
• Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes.
• Experience in managing more complex installations and support scenarios beneficial but not essential.

If successful you can expect a salary of up to £35,000, along with a competitive benefits package and the chance to progress and grow with a growing company.

They are keen to appoint someone asap, so send your CV for immediate interviews.