2nd Line Support Technician - Oakley Hill : Job Details

Our client is a well established, expanding MSP with offices near Maidenhead, seeking to recruit a skilled 2nd Line Support Technician for their talented team, acting as the escalation point for a team of three.

The company provides technical support and services primarily to small and medium sized businesses. These include Azure Virtual Desktop, Remote Desktop, Microsoft 365, Windows 365 and technical support for on-site servers and workstations.

You will be responsible for developing and maintaining relationships with clients, resolving problems for customers with virtual remote and on-site servers.

The 2nd Line Support Technician will be responsible for troubleshooting for existing clients, and creating / implementing technical solutions for new customers. You'll need to be a good all-rounder, helping out with basic PC and networking problems occasionally where required.

You’ll be structured in your approach and have impressive technical and problem solving skills. You’ll need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions.

The successful applicant will ideally have technical experience in many of the following areas:

• Microsoft 365 solutions (Exchange, Entra, Intune)
• SharePoint & Teams site management
• Windows Server Management, Active Directory, database management, group policy, security, user and group management
• Network & Firewall
• IP Telephony
• Windows OS
• Apple Mac OS
• RDS / Terminal Services
• Microsoft Azure
• PowerShell

Additionally, we'd like to hear from candidates with the following attributes & experience:

• Currently in a 2nd Line Support Technician role, or an experienced 1st Line Technician seeking a move up to 2nd Line.
• Experience of deploying and supporting Microsoft 365 in customer environments.
• Hands-on experience of Windows Server, Active Directory, Group Policy, Security, user and group management.
• Keen to learn and develop.

You will have the opportunity to further develop your skills and experience in Azure, virtual servers, hosting and Microsoft 365.

Candidates will require previous experience of working in a managed service provider (MSP) / client focused environment, with competency in implementing solutions for new customers, and a desire to contribute to improving processes and procedures.

There will be opportunities to progress within the company and develop towards a manager level role in the future, if desired.

The organisation plans to further develop and expand the services they provide to customers, so this is a great opportunity for the right person to play a key part in this journey.

This is a full time, office based position.