3D Technical Assistant - H2ecommerce : Job Details

Do you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also includes communicating directly with customer service to help solve problems remotely and provide advice. Over time, you will often be helping to educate customers at various stages of their 3D printing journey.

While 3D printing experience would be an advantage, training will be provided. We welcome applications from individuals with experience in similar sectors or hobbies (such as building PCs or drones, mechanics, remote control, etc.) who are competent with hand tools, computer literate, and have a basic understanding of electronics.

The role is based onsite at our Winsford Warehouse.

Main Duties and Responsibilities:

• Inspect and test 3D printers to identify issues.
• Use technical knowledge to diagnose problems related to hardware, software, mechanical components, or user error.
• Communicate with customer service to explain specific problem-solving solutions clearly and concisely.
• Perform necessary repairs, replacements, and adjustments to 3D printers.
• Calibrate and fine-tune printers to achieve optimal performance.
• Keep accurate records of maintenance tasks and repairs performed.
• Verify that prints meet quality standards.
• Offer recommendations for printers, printer upgrades, and modifications based on customers' needs. This advice will be relayed to customer service, who will then contact the customer.
• Maintain detailed documentation of repairs, including parts used, procedures followed, and time spent.
• Create user-friendly guides for common troubleshooting steps.
• Stay up to date with industry trends, new technologies, and advancements in 3D printing.
• Attend exhibitions, workshops, and training sessions as needed.

Skills / Experience Required:

• Computer literate.
• Competent with tools in a workshop environment.
• Basic understanding of electronics.
• Experience in a similar sector (hobbies will be considered).
• Strong written and verbal communication skills, with a positive attitude.
• Ability to prioritise workload.
• Strong problem-solving skills.
• Excellent interpersonal skills for interacting with customer service.
• Analytical mindset to identify root causes of printer issues.
• Ability to explain technical concepts.
• Capable of finding solutions to complex technical problems.
• Strong organizational skills.
• Attention to detail.

Skills / Experience that would be advantageous:

• Some practical knowledge of 3D printers, filament and associated parts.
• Proficiency in diagnosing and repairing 3D printers.
• Familiarity with various printer models, including FDM and SLA printers.
• Knowledge of CAD software and slicers (e.g., Cura, PrusaSlicer and Orca).
• A proven background in working with mechanical/electrical items in a repair type environment.

Founded in 2001, H2eCommerce are specialists in selling printer consumables, printers, stationary and office supplies.

Based in Cheshire across two sites in Winsford and Crewe, the award-winning company is run by a team of industry experts, sourcing the best quality ink and toner cartridges available for our customers. These high-quality printer consumables are either newly released original products or ink and toner cartridges which are compatible with an original product.

We aim to offer the best choice of quality and high-value Own Brand compatibles in the UK, bringing a low cost alternative for our business and domestic customers alike.

Cartridge People is the number one retailer of compatible printer cartridges with over 1,000,000 sold every year. We pride ourselves on our award-winning customer service and top quality Own Brand ink and toner cartridges that have helped businesses and households all over the UK cut down on their printing costs.

123-3D.co.uk are the UK-based specialist 3D printing experts, offering the biggest range of 3D printers, filaments and accessories in the UK at the best prices, guaranteed!

• Competitive salary with annual salary reviews
• 28 days annual leave with an additional day of leave for each full year spent with the company, up to 33 days per year
• Genuine potential for career progression and training with clear development objectives and support
• Death in service insurance at 3 x annual salary
• Pension
• Generous long service cash rewards from 5 years of service
• Cycle to work scheme
• Discounted Gym Memberships
• Staff discount on products
• Staff recognition scheme
• Staff referral scheme with cash rewards
• GP access and mental health counselling support
• Yearly flu vaccinations
• Specsavers vision/ eye care
• Free parking with easy access to rail and bus routes
• Fun and exciting social and team building events
• An intelligent, good humored and modern thinking workforce