3rd Line Cloud Engineer - Remote UK Only £45,000-£55,000 - Bond Williams : Job Details

A 3rd Line Cloud Engineer is required for a growing Technical Solutions business.

As a 3rd Line Cloud Engineer, you'll play a crucial role in providing high-quality technical support to external clients. Whether remotely or in person, you'll tackle a range of incidents and problems, ensuring timely resolution and adherence to SLAs. You'll be the final escalation point, interacting with VIPs, C-level executives, and administrative staff.

Key Responsibilities:

• Serve as the ultimate technical escalation point for our 1st and 2nd Line Engineering teams.
• Troubleshoot and resolve incidents within agreed timescales.
• Own and manage escalated incidents and requests.
• Collaborate with 2nd Line Engineers on diagnosis and fault resolution.
• Project based consultancy

Essential Skills:

• 4+ years of demonstrable 3rd Line Cloud Engineer experience in IT service management.
• Exceptional interpersonal skills, emphasising active listening and questioning.
• Motivated attitude toward professional standards and certification-based exams.
• Excellent knowledge of Identity management systems (Azure AD, ADFS, MFA)
• Familiarity with troubleshooting Microsoft Windows platforms and iOS devices.
• Networkig - Installation, Configuration, and Troubleshooting
• Desirable: 1+ year demonstrable Technical Consultant experience delivering Microsoft projects

Technical skills to include;

• Windows Desktop - 10/11
• Telephone and remote IT Support
• Active Directory
• Exchange / Office 365
• Networking (LAN / WAN / Firewalls / Routing / Vlan)
• Azure
• VMWare / Hyper-V

Certifications to Consider:

• Microsoft Certified: Azure Solutions Architect Expert (AZ-303/304)
• Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/101)
• Microsoft Certified: Power Platform Fundamentals (PL-900)

Salary for this role is competitive £45,000-£50,000 dependant on experience Benefits Include:

• 25 days holiday + 8 days Bank holidays + Option to accrue additional days holiday
• Free ongoing training and funded certifications / accreditation's
• Fast track career enhancement

How to apply:If you are interested in the 3rd Line Cloud Engineer role, please submit a copy of your CV to .For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency