3rd Line Infrastructure Engineer - Residential Management Group Ltd : Job Details

Job Title - 3rd Line Infrastructure Engineer

Location – Northwich, CW9 7LN (hybrid working)

Salary - £32,000 - £39,500 dependant on experience

Contract – Permanent

Working pattern - Full Time 37.5 hours - Monday to Friday

Role Purpose: Join our dynamic IT team at RMG as a 3rd Line Infrastructure Engineer! You'll ensure the stability, performance, and security of our IT infrastructure. This role involves troubleshooting and resolving escalated issues, implementing infrastructure changes and upgrades, and maintaining the overall health of our systems. You'll act as a subject matter expert, working closely with other technical teams to resolve complex technical issues related to servers, networks, storage systems, virtualisation, and cloud platforms.

Key Responsibilities:

• Plan and execute infrastructure upgrades, migrations, and deployments, ensuring scalability, reliability, and security.
• Analyse logs, conduct root cause analysis, and collaborate with other technical teams.
• Troubleshoot and resolve escalated issues, implement infrastructure changes and upgrades.
• Identify and address performance bottlenecks in the infrastructure.
• Ensure compliance with security requirements and relevant regulations.
• Create and update technical documentation, including infrastructure diagrams and standard operating procedures.
• Follow established change management processes to review, approve, and implement infrastructure changes.
• Upskill and educate the IT Service Desk to improve their knowledge and skills.

Essential Skills and Experience:

• Previous experience as an IT Infrastructure Engineer, working with technologies such as Citrix, Microsoft Azure, and Exchange Online.
• Deep technical knowledge, excellent troubleshooting skills, and the ability to collaborate effectively with other teams.
• Excellent communication skills.

Preferred Qualifications:

• Experience working in a similar company with knowledge of RMG's current and future technologies.
• Ability to use initiative to diagnose and resolve issues.

What do we offer?

You’ll not only be joining a market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits. Here’s a small selection of what’s on offer -

• A 37.5 hour working week and a competitive salary
• 27 days holiday plus all Bank Holidays
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!