3rd Line IT Engineer - Ninetech : Job Details

Job Title: 3rd Line IT Engineer - MSPLocation: Nottingham, hybridJob Type: Full-TimeSalary: £40,000 + Fantastic Benefits & Formal Training

Package

• Starting salary of up-to £40,000
• Formal Microsoft Training
• 25 Days’ Annual Leave + 8 Bank Holidays
• Professional & Personal Development Plans

Company Overview

A growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to small and medium-sized businesses. As we continue to expand, we’re looking for a talented 3rd Line IT Engineer to join our team and play a key role in delivering exciting projects and supporting & maintaining clients' IT infrastructure.

The Role

As 3rd Line IT Engineer, you will be responsible for delivering high-quality technical support, implementation, and maintenance of IT systems for our clients. You will work across a variety of environments, providing infrastructure solutions that include servers, storage, networks, security, and cloud services. This is a hands-on role with a focus on delivering a wide range of complex rollout, refresh, and upgrade projects.

Key Responsibilities

• Provide technical support for server, network, and cloud infrastructure across multiple client sites.
• Troubleshoot and resolve issues related to hardware, software, and networking.
• Manage installations, upgrades, and migrations of client IT systems.
• Monitor system performance, ensuring reliability, security, and high availability.
• Implement infrastructure solutions that meet client needs, including on-premise, cloud, and hybrid setups.
• Assist with security implementation, including firewalls, backups, and disaster recovery planning.
• Document IT processes, configurations, and support procedures.
• Collaborate with clients and internal teams to provide proactive and reactive support, ensuring timely resolution of issues.
• Participate in on-call rotation for after-hours support as needed.

Technical Requirements

• MSP experience is ESSENTIAL
• Strong knowledge of Windows Servers, Active Directory, and virtualisation technologies (VMware or Hyper-V).
• Familiarity with networking technologies such as firewalls, switches, VPNs, and wireless networks.
• Experience with Microsoft Azure and Office 365.
• Experience with VEEAM, or similar backup technologies
• Experience with Intune or Autopilot
• Experience with SAN or NAS storage devices
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, capable of working with both technical and non-technical stakeholders.

If you're looking to step into a role which provides a blend of exciting project work and escalations, make sure you apply now!