3rd line support Engineer - Directions Recruitment Specialists : Job Details

3rd line support engineer

Please email me only if you are interested and I will call you back

You must have Azure/InTune experience and must have SQL and migration experience to Azure and their developer experience on Azure such as API’s

Please note we need to see this on your cv

The role is 100% office based and is near Wembely (Stonebridge park station) a few minutes walk, hours are neg but 40 hours per week

They will not offer sponsorship so need to have the right to work in the uk

Responsibilities / Essential Skills

- Responsible for providing both PC and telephone support to members of staff including

employees working remotely.

- Creating, updating and resolving IT Helpdesk support tickets - You will manage the helpdesk

software to ensure that all requests and issues are logged and resolved in a timely manner.

- Proactive network monitoring of alarms and alert for our sites network from various monitoring

- Build and deploy desktops, laptops and servers. You will be required to diagnose and repair

software and hardware issues.

- Troubleshooting software & networking to achieve fault resolution.

- Escalation of faults/outages in accordance with our procedures.

- Setup of new and replacement equipment internally and remotely as required.

- Access Management - User account administration. You will be responsible for managing new

users and leavers in active directory and other applications as required.

- Coordinate and manage external vendors and contractors to design, develop, operate, and

implement core information systems.

- Asset Management of all IT equipment located across geographically diverse locations.

- Management and maintenance of all IT equipment stock levels.

- Creating Standard Operating Procedure documents within the IT.

- You will assist in the provision of IT services including but not limited to; network connectivity,

telecoms, servers, software and applications deployment. You may be required to investigate

and deal with 3rd party providers in the event of an interruption to normal service.

- You will assist in ascertaining requirements for IT purchased, researching suitable hardware or

software options, and then seeking their approval to purchase and then install the equipment as

- You will be responsible for assisting both members and staff with mobile devices; primarily with

email and calendar. You will also ensure that devices are up to date and secure.

- You will assist in ensuring that all IT devices are suitably encrypted to ensure that all client data

will be protected on any IT device. You may be required to assist with other areas of data

security and matters relating to GDPR / Cyber Essentials / CE+.

- You will be required to assist with the delivery of IT projects as and when required. This could

also involve taking ownership and delivering projects as and when required.

PERSON SPECIFICATION

Technical Competency Skills

You will have the following:

- Strong experience with Microsoft Windows 10, Microsoft Office 365, Windows

Server 2016/2019, Active Directory Azure, InTune and Sharepoint.

- Microsoft AAD / AD / DNS / DHCP / Group Policy, etc.

- Exposure to and good understanding of Information Security core principles; ITIL,

ISO27001, Cyber-Essentials / CE+, Penetration tests and Vulnerability scans.

- Good understanding of network protocols along with Cisco, HP and FortiGate

- Exposure with firewall configurations and VPNs.

- Exposure to VOIP systems and necessary LAN configuration such as COS/QOS.

- Configure and troubleshoot complex networking scenarios.

- At least 3-5 years of extensive IT and technical experience.