3rd Line Support Engineer - Six Degrees Group : Job Details

Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.

Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market.

This role plays an important part in the technical aspects of the ITIL service delivery. Depending on team and business need, this may be focused on one or more of Operational Strategy, Incident Management, Change Management, Service Requests, Event Management and Problem Management.

As the Technical Delivery Engineer your absolute focus is on the Client and delivery to meet their requirements, resolve complex issues that may involve other vendor technologies and provide a professional service above and beyond their satisfaction.

This position is responsible for maintaining and developing the technical documentation, (LLD, RFO, KB articles, Runbooks) and have the skills required to provide exceptional service to our customers in accordance with our performance indicators and service level agreements.

The ideal candidate would have at least 5 years’ experience working with FortiOS and be NSE 5 as a minimum with practical experience with Fortinet suite including Fortimanager, FortiAnalyser and FortiGate firewalls. Experience in either FortiNAC or FortiWeb modules is desirable.

Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey.

Our recruitment process:

We don’t like to have lengthy recruitment processes here at Six Degrees as it’s more important for us that you have the opportunity to meet with people you’ll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you’ll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk