3rd Line Support Engineer - Certus Recruitment Group : Job Details

3rd Line Support EngineerLondon KT1 50-53k Base + Excellent Benefits  As a well-established and fast-growing provider of body-worn camera systems, our client helps capture evidence from a first-person perspective in over 40 countries around the world. With the majority of UK police forces and many leading retailers locked up, they are well-placed for further growth. To drive excellence, they now have an exciting and immediate opening for a 3rd Line Support Engineer.  Support Engineerresponsibilities:  

• Act as the escalation point of contact for all software-related issues, providing troubleshooting and issue resolution for complex software.
• Track, log, and manage all customer software cases, ensuring timely communication and resolution in line with service-level agreements.
• Provide training and support for software rollouts both internally and externally.
• Coordinate additional technical support for issues that cannot be resolved within the team, including liaising with third-party suppliers.
• Perform on-site and remote installation of software upgrades and solutions for customers.
• Ensure the uptime of cloud-based systems, servers, and web apps through proactive monitoring and maintenance.
• Support out-of-hours customer service on a rota basis, ensuring enhanced service levels.
• Provide desktop and server support for internal staff, ensuring a seamless work environment.
• Lead small-to-medium IT projects, ensuring they meet deadlines and objectives.
• Set up new users, manage account access, and ensure compliance with HR requirements.
• Plan and recommend enhancements to improve helpdesk capacity and support processes.
• Work with third-party IT suppliers to ensure smooth delivery of services and software solutions.
• Monitor cloud-based systems for both internal and customer environments, providing support where necessary.

Support Engineerskills, traits, and experience:  

• Proficiency in Windows Server setup and maintenance, Active Directory, and network configurations (DNS, DHCP, TCP/IP).
• Hands-on experience with MS Exchange, MS SQL, and Azure Portal.
• Strong experience in software installs, upgrades, and troubleshooting across various platforms.
• Advanced knowledge of IT security best practices.
• Excellent problem-solving skills with a methodical approach to issue resolution.
• Strong communication skills and the ability to document processes and solutions clearly.
• Ability to manage small to medium projects and work collaboratively with cross-functional teams.
• Availability to work outside of regular hours when required.
• Willingness to undergo police vetting for role eligibility.

Support Engineerrewards:  

• A base salary circa 50-53k
• Private Medical
• Pension
• EAP
• Hybrid  working
• Dynamic environment
• Overly generous benefits

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia. If you are ready to take your career to the next level and make a significant impact, apply now!