3rd Line Support Engineer - INTEC SELECT LIMITED : Job Details

3rd Line Support Engineer – Global brand – Oxford – Hybrid – 6 month contract – Inside IR35Rate: £350-400pd inside IR35 Inside IR35 - 6 months contract  Oxford – Hybrid (3 days onsite) Overview:We are currently partnered with a Global brand who are looking for a highly skilled 3rd Line Support Engineer with expertise in Microsoft Modern Workplace solutions, particularly Microsoft Intune. You will play a critical role in providing advanced support, troubleshooting complex issues, and driving the adoption of modern workplace technologies.Role and Responsibilities:

• Provide 3rd line support for Modern Workplace technologies, including Intune
• Troubleshoot and resolve escalated issues related to device management, security policies, application deployment, and user access
• Install, configure, and maintain devices to support lab equipment, and software applications within the laboratory
• Collaborate with scientists, researchers, and lab staff to understand their specific needs and recommend digital solutions
• Implement best practices to ensure the reliability and consistency of digital systems in the lab
• Assist in the design, configuration, and optimization of Microsoft Intune to ensure a seamless user experience
• Collaborate with 1st and 2nd line support teams to provide knowledge transfer and resolve complex incidents
• Implement and manage compliance and security policies in line with industry best practices
• Support Windows 10/11, macOS, iOS, and Android environments within the enterprise
• Assist in the rollout of new features and updates to Microsoft Modern Workplace solutions
• Provide documentation, training, and best practices for end-users and IT support teams
• Liaise with vendors and Microsoft support when required to resolve critical issues

Essential Skills and Experience:

• Proven experience in a 3rd line support role with a focus on Modern Workplace technologies
• Expertise in Microsoft Intune and Windows Autopilot
• Strong understanding of Microsoft 365
• Hands-on experience with device compliance, security baselines, and application packaging/deployment
• Proficiency in Windows 10/11, macOS
• Familiarity with ITIL framework and service management processes
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong communication skills with the ability to explain technical concepts to non-technical users