3rd Line Support - MORRIS SINCLAIR RECRUITMENT LTD : Job Details

• Award-winning solutions provider for IT, Telco, connectivity & security.
• 3rd Line Senior Support Engineer for growing team.
• O365, InTune, MS Windows, Linux, infrastructure, virtualisation, networking.

3rd Line Support Engineer for an award-winning IT service provider established for over 18 years with a UK-wide customer base delivering business IT, telecommunications, connectivity and security solutions who pride themselves on best in class customer service.  Senior Support Engineer sought to join a growing team leading the support  of customers solutions – from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments.  This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with customers.Responsibilities

• Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
• Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
• Provide technical assistance with the planning and implementation of internal and customer IT Projects.
• Create and maintain documentation for technical procedures, configurations and solutions.
• Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
• Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
• Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.
• Participate in 24/7 on call rota.

Skills

• Strong problem solving and troubleshooting skills.
• Excellent communication skills.
• Strong technical experience of administering domains, Office365 and Intune environments.
• Experienced in both Linux and Windows operating environments.
• Knowledge of Public DNS and PKI Infrastructure
• Experience with Azure, VMware and Proxmox virtualisation.
• Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
• Versatility and the ability to manage multiple workstreams.

The successful candidate will also be required to participate in the on-call rota for 1 week of 24/7 remote cover once every 1-2 months.  Full-time on site during probation and once probation completed 1 day / week remote working available. Benefits

• 1 day / week remote working following successful completion of probation.
• Full training provided and career progression opportunities.
• Monthly team budget for team activities.
• Company Events, including occasional trips abroad!
• Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
• On-site Parking.
• Pension Scheme
• Cycle-to-Work Scheme
• Employee Wellbeing Support