3rd Line Support - Reed : Job Details

IT Project Manager / 3rd Line Engineer

• Location: Downpatrick
• Job Type: Permanent
• Annual Salary: c£35,000 DOE

We are excited to partner with a thriving IT Support organisation that is experiencing continued growth and expansion. We are currently seeking to add an IT Project Manager / Support Engineer to our team, focusing on providing top-tier support and project management within the SMB market, as well as handling enterprise and public sector clients with advanced solutions.

Day-to-day of the role:

• Oversee and manage IT projects, particularly focusing on Microsoft 365 environments, including migrations from Windows Server / Exchange Server / IMAP to M365.
• Provide third-line support across various IT domains including helpdesk, backup, security/antivirus, and networks.
• Utilise RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools to enhance service delivery.
• Configure and support cloud-based systems, ensuring optimal performance and security.
• Collaborate with both SMB and enterprise-level clients, understanding their unique needs and delivering tailored IT solutions.

Required Skills & Qualifications:

• Proven project management experience in IT, especially within Microsoft 365 environments.
• Microsoft Certified Administrator in Microsoft 365 or Azure.
• CCNA, DCNA, or similar certification with a strong understanding of TCP/IP networking and DNS.
• Solid knowledge of VLANs.
• Experience in a second-line support role or higher.
• Significant experience in configuring and supporting cloud-based systems.
• Excellent problem-solving skills and the ability to work independently or as part of a team.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional growth and development in a supportive environment.
• Exposure to advanced technologies and enterprise-grade solutions.

To apply for this IT Project Manager / 3rd Line Engineer position, please submit your CV and a cover letter detailing your relevant experience and qualifications