3rd Line Technical Team Lead (Remote - UK Based) - Ninetech : Job Details

Job Title: 3rd Line Technical Team Lead (Remote - UK Based)Salary: £60,000 - £70,000Location: Remote (UK Based)Company: Award-Winning Managed Service Provider

Are you a highly skilled IT professional looking to take the next step in your career? Do you have the leadership experience and technical expertise to guide a team in delivering outstanding service to clients? If so, we have the perfect role for you!

We are an award-winning Managed Service Provider (MSP) renowned for our commitment to excellence and innovation. As we continue to grow, we're seeking an experienced 3rd Line Technical Team Lead to join our remote team and drive technical solutions that enhance our clients’ businesses.

• Lead and mentor a team of 3rd line engineers, providing guidance, support, and technical direction.
• Deliver advanced troubleshooting and problem resolution for complex issues across a range of technologies.
• Take ownership of escalations from 2nd line support, ensuring timely and effective resolutions.
• Collaborate with clients and internal teams to design, implement, and manage robust IT solutions.
• Oversee the delivery of projects focused on cloud infrastructure, virtualisation, and modern workplace technologies.
• Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.
• Manage and improve service levels, working closely with senior management to meet KPIs and SLAs.

• Strong knowledge of Microsoft technologies, including Windows Server, Active Directory, Office 365, and Exchange.
• Expertise in cloud platforms, with a focus on Microsoft Azure (certifications are a plus).
• Experience with virtualisation technologies (VMware, Hyper-V).
• In-depth understanding of networking principles, including firewalls, switches, routers, and VPNs.
• Proven track record in delivering Modern Workplace solutions.
• Familiarity with backup and disaster recovery solutions.
• Strong leadership and mentoring abilities, with experience in a team lead or senior technical role.
• Excellent communication skills, able to work collaboratively across teams and with clients.

• Competitive salary of £60,000 - £70,000, dependent on experience.
• Fully remote working, giving you the flexibility to balance work and life from anywhere in the UK.
• Opportunities for career progression and professional development in a rapidly growing company.
• Access to the latest technologies and platforms, working on cutting-edge projects.
• Supportive and collaborative company culture, where your ideas and contributions will be valued.

• Fully remote working (Must be UK-based)
• Competitive salary: £60,000 - £70,000
• 25 days holiday + bank holidays (increases by 1 day per year)
• Work abroad for up to 2 weeks per year
• Annual performance-based bonuses
• Medical insurance
• X4 Life Assurance
• Certification expenses covered (training & exam vouchers)
• 2 Volunteer days per year
• Company pension scheme

If you’re passionate about technology and have the leadership experience to inspire a team, we’d love to hear from you! Apply today with your CV ASAP!! INTERVIEWING IMMEDIATELY!