Accommodation Manager - Reed : Job Details

Accommodation Manager

Location: CO Postcode

Job Type: Full-time, Permanent

Effective Date: Immediate

Salary: £35,000 - £40,000

Reed Colchester are delighted to be supporting our client seeking a talented, enthusiastic, and passionate Accommodation Manager to join their team on a full-time permanent basis. The successful candidate will be responsible for overseeing the standards and operations of accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining their holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.

Day-to-day of the role:

• Prioritise guest satisfaction by ensuring professional and courteous communication at all times.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
• Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
• Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
• Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
• Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
• Manage linen stock levels and the overall linen process to ensure efficient operation.
• Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organized.

Required Skills & Qualifications:

• Proven experience in a similar role within the hospitality or accommodation sector
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Commitment to delivering high standards of guest service
• Knowledge of Health & Safety and COSHH regulations
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Flexibility to work during peak season and manage off-season preparations

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.

To express your interest in the Accommodation Manager position, please click Apply!