Accommodation Productivity Manager - Appcastenterprise : Job Details

Description

Summary of Role PurposeThe Accommodation Productivity Manager will be involved in the whole accommodation planning journey ranging from analysing guest volumes and ensuring we have the right people in the right place at the right time to manage volumes and give our guests an amazing experience, overseeing the guest unit allocation process in its entirety.    You will also lead stock management for the department and support in the effective delivery and measurement of CAFF.     You will also liaise very closely with the wider Guest Services & Accommodation Team to manage any issues proactively that arise to ensure we can try and improve the experience for the guest. 

KPIs

• Ensure delivery of RPRPRT 
• Sickness and Absence Reporting 
• Deliver rosters based on yield forecast at least 3 weeks in advance 
• Work to achieve of our occupancy KPIs and ensure ‘off sale’ units are minimised In line with commercial goals. 
• Responsible for delivery or all unit allocations 
• Guest NPS 
• Improve ENPS 

General Duties & Key Accountabilites

• Work closely with the resort team scheduler to ensure that we have the ‘right people, right place, right time’ to deliver the CAFF business priority.  
• Ensure attendance to the weekly resort central rostering meetings to support that we are using our resort team resource as efficiently as possible and filling any accommodation shift gaps on intake.  
• Ensure we have team rostered to maximise our guest early departure opportunity.  
• Management of holiday of all team working in accom to ensure the most effective and efficient planning, including the monitoring of Mon/Friday rest days. 
• Tracking of sickness and absence and supporting the correct adherence to the policy to support the Accommodation Manager 
• Supporting the effective and efficient training of all accom and support team (accom, TM+ and resort support) to ensure they are fully trained in CAFF, following the buddy process. 
• Work closely with the yield team to ascertain accurate occupancy forecasts to formulate detailed shift planning and rosters for intakes at least 3 weeks in advance. 
• Work collaboratively with all departments to maintain the achievement of our occupancy KPIs and ensure ‘off sale’ units are minimised In line with commercial goals. 
• Support the C&E teams with the allocation of large-scale events.  Attending meetings with external partners & C&E Team, to understand allocation requirements and best fit for clients and rebook opportunities. 
• Work closely with the recruitment and People teams to ensure that we have a healthy pipeline of recruitment intakes.  
• Chair weekly accom figures meetings alongside the Accommodation Manager to best plan and allocate team resource for intake days.  
• To flag to Accommodation and Guest Services Senior Manager, well in advance when we might have a genuine need to use contract cleaners or agency, and the reasons why this may be the most efficient solution.  
• Responsible for ensuring all unit allocations are correct as per bookings, and in line with any addons – e.g. Accommodation Picker and Early check in / Late check out. 
• Responsible for managing payroll budgets for area of responsibility (final accountability sits with Senior Manager Accommodation & Cleaning)  
• Work collaboratively with Facilities team, and Accommodation Manager to plan and complete room maintenance. 
• Support the design and implementation of an organised accommodation inventory stock ordering and control process and take accountability for this, in line with Brand Standards.  
• Manage the ordering, preparation and distribution of linen ready for each changeover. 
• Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process. 

Key Knowledge, Experience & Qualifications

• An excellent level of experience in a similar role where you are providing operation data and insight to inform business decisions. 
• Excellent excel and data skills. 
• Experience in stock and inventory management.  
• Experience in managing rotas based on demand forecasts.  
• Excellent communication skills and the ability to adapt communication styles for the right situation. 
• Able to manage multiple priorities and adapt quickly to changing requirements. 
• Ability to effectively lead, coach and motivate team, even in times of high demand. 

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.There has never been a more exciting time to join Butlin’s!