Account Director - Cleaning - BD Group : Job Details

Account Director – Cleaning Are you a senior operational manager experience within the cleaning services industry looking for a new challenge?  We have an exciting new opportunity for an Account Director to join us and lead our Cleaning division.In addition to managing and overseeing the delivery of cleaning services to school cleaning & corporate clients, you will be responsible for driving efficiency and ensuring compliance with industry standards whilst pro-actively building and sustaining strong client relationships with a range of clients (including schools, colleges and public buildings).Responsibilities include: 

• Developing and maintaining strong relationships with corporate clients, serving as the primary point of contact.
• Conducting regular/monthly/termly meetings with clients to review service quality, gather feedback, and address any concerns or improvements.
• Ensure client satisfaction through proactive communication and prompt resolution of issues
• Oversee the daily operations of cleaning services across multiple corporate sites.
• Ensure all cleaning activities are conducted in compliance with health, safety, and industry standards.
• Develop and implement operational procedures and best practices to enhance efficiency and service quality.
• Oversee staffing and resource - recruit, train, and manage a team of cleaning staff, including supervisors and cleaners.
• Conduct performance reviews, provide feedback, and facilitate ongoing professional development.
• Develop and manage budgets for cleaning operations, ensuring cost control and financial efficiency.
• Monitor financial performance, analyse data, and prepare reports on revenue, expenses, and profitability.
• Identify opportunities for cost savings and revenue growth without compromising service quality.
• Implement and maintain quality assurance processes to ensure high standards of cleaning services.
• Conduct regular site inspections and audits to assess service quality and compliance.

Skills and experience: 

• A demonstrable track record of successfully delivering in a similar role.
• Excellent understanding of cleaning services and associated services relevant to the requirements of the role, or transferable knowledge and experience from a related relevant sector.
• Relevant professional or technical qualification or competence
• Proven track record of successful financial and commercial management in line with the senior team's objectives
• Able to understand contract obligations and corporate governance and convey the appropriate aspects to team members.
• Effective stakeholder management skill, skilled at building, motivating and leading senior team performance to achieve desired outcomes.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Financial acumen and experience managing budgets.
• High attention to detail and commitment to quality.
• Ability to multitask and manage multiple accounts simultaneously.
• A positive ‘can do’ attitude.
• Confidence to deal with key clients and customers.
• High attention to detail and accuracy.
• Full clean UK driving Licence and willingness to travel to various sites across the borough as required. 

Working Arrangements:

• Working pattern: 36 hours per week, Monday to Friday (typically core hours will range depending on business needs but will typically be from 7 am to 5 pm).
• Number of working weeks: 52 weeks (annual leave to be taken during school half term).
• Location: Barking & Dagenham, local travel per business requirement – Flexible.

About us: Working within the Facilities Management sector, we provide a range of high quality soft and hard FM solutions (including repairs and maintenance, property management and compliance, cleaning and commercial catering) to our public and private sector clients. Now is a really exciting time to join us as we continue on our journey to grow and expand our service offering. Benefits:

• In addition to an attractive salary, our benefits package includes:?
• Heart Hub rewards, perks & benefits platform
• Private Medical Insurance
• Group Life Assurance
• Pension Scheme
• Paid Holidays from 26 days plus bank holidays
• Family Friendly Policies making work-life balance achievable
• Health & wellbeing support including an Employee Assistance Programme (EAP)
• Career development and training
• Great offices & local amenities including discount of food and drink at our on-site Lab Café via our BD Serve app
• Free parking @ The Cube
• A GREAT TEAM!

Please click apply to submit your application to be considered for this role.  Application will be reviewed on a rolling basis, so if you are keen to be considered please apply early! This position is to start as soon as possible.REF-219 380