The Account Director (Supply Chain and Logistics) will be responsible for overseeing the successful management of key customer accounts, ensuring the delivery of high-quality supply chain and logistics solutions that meet the customer’s needs. The role involves a strong focus on commercial acumen, stakeholder management, and driving operational excellence through continuous improvement. You will play a crucial role in building and maintaining strong relationships with internal and external stakeholders, overseeing multiple projects, and delivering against set Key Performance Indicators (KPIs).
Key Responsibilities
- Business and Commercial Acumen
- Drive the achievement of agreed KPIs by continuously monitoring performance and identifying gaps in service delivery.
- Conduct gap analysis and deliver practical, effective, and sustainable solutions to drive performance improvement.
- Leverage strong business acumen to contribute to overall commercial goals and objectives of the business.
- Anticipate challenges and proactively address potential issues before they escalate.
- Logistics and Supply Chain Management
- Provide expert insight into logistics and supply chain processes, ensuring best practices are applied across all areas of responsibility.
- Understand how your role contributes to the broader logistics and supply chain operation.
- Navigate and influence complex logistics issues to achieve successful outcomes for customers.
- Demonstrate solid experience in the management of temperature-controlled logistics and supply chain processes, with a good understanding of CPC regulations (CPC qualification preferred).
- Project Management
- Manage multiple projects simultaneously, ensuring timely delivery and high-quality execution.
- Adapt project management style to fit the needs of individual projects, ensuring flexibility and responsiveness.
- Ensure all projects align with the company’s commercial goals and are delivered within agreed timeframes and budgets.
- Client Relationship Management
- Build, foster, and maintain strong, positive relationships with new and existing clients, ensuring a thorough understanding of their needs and business requirements.
- Develop supply chain proposals and solutions tailored to client requirements, providing value-added services to build long-term relationships.
- Maintain strong interpersonal skills in all client interactions, ensuring a positive and professional representation of the company.
- Stakeholder Management
- Engage and collaborate with internal and external stakeholders to ensure successful project delivery and contract management.
- Ensure consistent communication with key stakeholders to foster trust and transparency across all touchpoints.
- Deliver and exceed customer expectations by ensuring all aspects of the supply chain and logistics solutions align with their business goals.
- Performance and Continuous Improvement
- Deliver against KPIs through rigorous performance tracking and regular review processes.
- Proactively identify areas for improvement and lead initiatives to enhance efficiency and effectiveness across operations.
- Leverage gap analysis to inform continuous improvement strategies, enhancing both client satisfaction and business profitability.
Skills & Experience Required
- Commercial Acumen: A solid understanding of commercial business environments, ideally with experience in logistics and supply chain operations.
- Stakeholder Management: Proven ability to build, foster, and maintain relationships with internal and external customers, key stakeholders, and business partners.
- Logistics and Supply Chain Expertise: A strong understanding of logistics processes, preferably in a temperature-controlled environment, with confidence in applying supply chain solutions to meet customer needs.
- CPC Regulations: An understanding of CPC regulations is essential (CPC qualification is preferred but not mandatory).
- Project Management: Experience in managing and delivering multiple projects, ensuring adherence to timelines, quality standards, and budgetary constraints.
- KPI Delivery: Strong track record in delivering KPIs, conducting gap analysis, and driving continuous improvement initiatives.
- Client Relationships: Proven ability to develop and maintain positive relationships with clients, supporting the achievement of business goals through effective communication and service delivery.
Experience
- Demonstrable experience in a commercial role, preferably within a logistics or supply chain environment.
- Experience working in temperature-controlled logistics operations is highly desirable.
- A proven track record of managing multiple customer contracts successfully.
- Solid experience in delivering against KPIs and driving performance improvement through gap analysis.
In return:
- Be part of a dynamic and growing team in the supply chain and logistics industry.
- Opportunity to work with a range of key clients and contribute to the overall success of the business.
- A role with significant impact, providing scope for personal and professional development.
Important Notice: All applicants must be eligible to work in the UK without the need for visa sponsorship