Account Handler - Appcast Enterprise : Job Details

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are looking to recruit an Account Handler to join our team in the Glasgow Office. You will be responsible for servicing accounts for our corporate clients within the renewals lifecycle process, including but not limited to renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation.

This role will best suit someone with substantial experience as an Account Manager, ideally working with Mid-Corporate and Corporate clients in various sectors. You must exhibit a strong grasp of outstanding customer service, adept negotiation abilities, broking proficiency, and market insight. Furthermore, you will be tasked with ensuring that client service standards meet the company's policies and comply with FCA regulatory rules and guidelines.

• Build long lasting relationships with clients, elevating yourself to a ‘trusted advisor’ status.
• Prepare top quality, accurate client documents, obtain renewal terms and seek to provide alternative quotations before producing a final presentation for Account Executives to discuss with clients.
• Handle any mid-term adjustments in a proactive and response manner.
• Ensure all client details are recorded accurately and entered onto the system in a timely fashion.
• Expertly handle queries about client policies; whether it's your client directly or their insurer.
• Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
• Prepare debit notes and summaries of cover whilst ensuring the secure delivery of policy documentation from insurers. Check the documentation prior to sending to your clients with a keen eye for detail.
• Take care of account queries and credit control matters promptly highlighting any concerns to Account Executives/Directors.
• Align with key legal and regulatory policies; safeguarding you and the business.

• Prior experience handling corporate clients would be an advantage however we would also be interested in experience handling larger commercial business.
• Knowledge within cross class risks such as Property, Casualty, Professional Indemnity, D&O, Motor Trade/Fleet is ideal.
• Holding/working towards one of the Chartered Insurance Institute Qualification: ACII / Dip CII / Cert CII
• Educated to GCSE standard or equivalent
• Evidence of effectively prioritising work
• Evidence of having worked to targets within a regulated, measurable framework and achieved SLA’s.
• Due diligence in administration and policy checks/processes
• Excellent client service focus
• Able to identify potential risks/issues and seek advice/consultation when required
• Good communication and interpersonal skills
• Excellent planning and analytical skills
• Accuracy and attention to detail
• Acturis proficiency
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.